Coins and payment pending

What to do

1. Open payment status and refresh for the reference you already have — do not start a new top-up from the website.
2. Check your wallet history for the same reference.
3. Do not pay again while the outcome is unknown.
4. Contact support with the payment reference if the status stays pending.

New top-ups are paused on the website. This help covers existing pending payments only — leave your email on the recharge page if you want a note when top-ups reopen.

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